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Training Products

• Public Speaking is for you

• Public Speaking Advanced techniques

• Stress Management

• Conflict in the Workplace

• Telephone Operations

• Diversity - Gateway to Change

• Conquer Interviews

Coming Soon

• Sales - The customer is King

Courses to follow

• Life Skills

• HIV/AIDS

• Facilitation Skills

• Assessors

Consultancy Services

• Team Building

• Assessment

• Mentoring and Coaching

• (Breath control, voice training, stress management, life skills, presenting, microphone technique)

• Voice Coaching

• Presentation Coaching

• Assessment

• RPL Assessment to Unit Standards

Training Methodology

The one thing we promise is that course participant will have an enjoyable, interactive, empowering, practical and experiential learning experience throughout the whole of our courses that we offer. The FUN only starts here.

Our approach and focus is to:

• Start with what learners know

• Develop a safe and enabling learning environment

• Build on their experiences and knowledge by adding some new information to their embedded knowledge

• Acknowledging different learning styles by including a range of audio-visual, experiential and case study learning activities

• The encouragement to apply what they learnt in and beyond the classroom

Course Contents

Course Outcomes

1. Demonstrate an understanding of different conflict situations in the workplace.

2. State and explain the difference between feelings and actual problem when dealing with conflict.

3. Practical resolutions of conflict training including the following:

• Role play: Various Situations will be identified and resolved.

Learners who complete this course have developed and consolidated skills, knowledge, values and attitudes in their conflict resolution techniques, form and style.

Once you have finished this course you are capable of:

• Expressing and communicating ideas, thoughts and feelings using techniques, elements, principles in a constructive manner to resolve conflict.

• Know how to address conflict taking into account principles of safe practice.

• Adhering to human rights and responsibilities in relation to conflict situations, remembering yourself and the other person.

Description
A 2day Life Skills Course focusing on inspiring, equipping and empowering people to implement and uphold the principles which will ensure that they are well able to resolve any kind of conflict that they are faced with in a successful manner to ensure them with maximum success.
 

Learning Objectives

• Use communication skills to handle and resolve conflict in the workplace

• To practice developing these skills in a safe and supportive setting

• Learning to use the 5 A’s technique to help resolve conflict and putting it in action

• Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner.

What you get with this instructor led course

• Books

• Certificate of completion

• Breakfast and lunch (weekdays)

• Practical instruction