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Training Products

• Public Speaking is for you

• Public Speaking Advanced techniques

• Stress Management

• Conflict in the Workplace

• Telephone Operations

• Diversity - Gateway to Change

• Conquer Interviews

Coming Soon

• Sales - The customer is King

Courses to follow

• Life Skills

• HIV/AIDS

• Facilitation Skills

• Assessors

Consultancy Services

• Team Building

• Assessment

• Mentoring and Coaching

• (Breath control, voice training, stress management, life skills, presenting, microphone technique)

• Voice Coaching

• Presentation Coaching

• Assessment

• RPL Assessment to Unit Standards

Training Methodology

The one thing we promise is that course participant will have an enjoyable, interactive, empowering, practical and experiential learning experience throughout the whole of our courses that we offer. The FUN only starts here.

Our approach and focus is to:

• Start with what learners know

• Develop a safe and enabling learning environment

• Build on their experiences and knowledge by adding some new information to their embedded knowledge

• Acknowledging different learning styles by including a range of audio-visual, experiential and case study learning activities

• The encouragement to apply what they learnt in and beyond the classroom

Course Contents

Course Outcomes

1. Defining and motivating successful telephone etiquette.

2. Discovering and learning how to implement the correct principles when speaking over the telephone.

3. Practical Telephone etiquette training that includes the following:

The Consultant will learn:

• Preparing for incoming or outgoing calls

• Using positive tone of voice and body language

• Demonstrating telephone etiquette

• Asking probing questions to elicit much needed answers

• Taking detailed messages

• Managing difficult clients and emergency situations

Practicing using a new system to receive incoming and make outgoing calls.

Learners who complete this course have developed and consolidated skills, knowledge, values and attitudes in the use of telephone techniques, form and style.

Once you have finished this course you are capable of:

• Make and receive telephone calls with a large amount of confidence, professionalism and great success.

• Preparing the voice as an instrument of expression taking into account principles of safe practice.

• Using instruments, objects or technologies specific to the chosen form for communication and expression.

• Adhering to human rights and responsibilities in relation to telephone conventions and protocols.

Description
A 1day Life Skills Course focusing on inspiring, equipping and empowering people to implement and uphold the principles which will ensure that they are well able to receive and make telephone calls in a professional manner and also relay detailed messages with maximum success.

 

Learning Objectives

• To develop the confidence to feel at ease, when speaking over the telephone.

• To be able to make and receive telephone calls professionally.

• Dealing with clients effectively while on the telephone.

• To practice developing these skills in a safe and supportive setting.

• Being able to take down messages effectively.

What you get with this instructor led course

• Books

• Certificate of completion

• Breakfast and lunch (weekdays)

• Practical instruction