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The Cisco Certified Network Associate Voice (CCNA® Voice)
validates associate-level knowledge and skills required to administer a
voice network. The Cisco® CCNA Voice certification confirms that the
required skill set for specialized job roles in voice technologies such
as voice technologies administrator, voice engineer, and voice manager.
It validates skills in VoIP technologies such as IP PBX, IP telephony,
handset, call control, and voicemail solutions.
CCNA Voice syllabus
Important information regarding CCNA Voice Certification
On Oct. 19, 2010, Learning@Cisco announced the refresh of the CCNA Voice
certification. The refresh reflects the convergence of data, voice, and
video on the network. The new exam, ICOMM v8.0 will replace the existing
IIUC exam. The last day to test using the IIUC exam will be February 28,
2011. In addition, the last day to use the enterprise option to earn
CCNA Voice Certification is Feb. 28, 2011.
Pre-requisite for this course
Valid CCNA or any CCIE Certification can act as a pre-requisite.
Required Exam(s)
640-461 ICOMM v8.0
CCNA Voice certifications are valid for three years.
To recertify, pass ONE of the following before the
certification expiration date:
Pass any current CCNA Concentration exam (wireless, or security, or
voice, or SP Ops), or
Pass any current 642-XXX professional level exam, or
Pass any current Cisco Specialist exam (excluding Sales Specialist
exams or MeetingPlace Specialist exams or Implementing Cisco
Telepresence Installations [ITI] exams), or
Pass any current CCIE Written Exam, or
Pass the current CCDE Written Exam OR current CCDE Practical Exam,
or
Pass the Cisco Certified Architect (CCAr) interview AND the CCAr
board review to extend lower certifications.
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Course Objectives
Upon completing this course, the learner will be able to meet these
overall objectives:
Describe the components of a Cisco Unified
Communications solution and identify call signaling and media stream
flows.
Provide an overview of administrator and end-user interface options
in Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Unity Express, Cisco Unity
Connection, and Cisco Unified Presence.
Understand call flows in Cisco Unified Communications Manager and
Cisco Unified Communications Manager Express.
Perform endpoint and end-user administration tasks in Cisco Unified
Communications Manager and Cisco Unified Communications Manager
Express.
Describe the telephony features supported in Cisco Unified
Communications Manager and Cisco Unified Communications Manager
Express.
Administer users in Cisco Unity Connection and Cisco Unified
Presence, and enable the most commonly used features for both
applications.
Describe how to maintain a Cisco Unified Communications solution.
Course Outline
Course Introduction
Overview of Cisco Unified Communications Solutions
Overview of Administrator and End-User Interfaces
Call Flows in Cisco Unified Communications Manager and Cisco Unified
Communications Manager Express
Endpoint and End User Administration
Enablement of End User Telephony and Mobility Features
Enablement of Cisco Unity Connection and Cisco Unified Presence
Cisco Unified Communications Solutions Maintenance
Course Duration - 5 days
Course Venue - Greenpoint, Cape Town
Enquire here
