This series is designed to help users
create and maintain good customer services. Concepts
covered include defining company-wide customer service
and standards, strategies for effective communication,
and effective problem resolution. The series also
provides an overview of creating a customer service
department that useful tools for providing excellent
customer service.
Audience:
This series is for anyone who wants to learn about
creating and maintaining good customer service.
Features:
Exercises allow learners to practice in the
actual application being studied.
A glossary provides a reference for definitions
of unfamiliar terms.
A file containing the text of the exercises.
A skill assessment generates a customized
learning path based on the results of a pre-test.
