Computer Courses

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Audience:
This series is for anyone who wants to learn about creating and maintaining good customer service.

Course Modules

• The Planning Worksheet

• Writing Skills

• Patterns of Development

• Letters

• Memos, E-Mail and Other Communications

• Reports

• Documentation
   

http://www.onlinecomputercourses.co.za/courses/Effective-Business-Communication.html