2KO International Frequently Asked Questions

How long has 2KO International been around?

Is 2KO Certified?

Why should I train with 2KO?

How competitive is your pricing?

How long do I have to complete my course after I book?

What is your cancellation policy?

Where are your offices?

Do you train only in Cape Town?

Do you offer part time training?

Can I pay by credit card?

Can I pay off my course or do I need to pay in full?

Is 2KO an authorized Test Centre?

How can I book a course?

Are exams included in my course fee?

Do prices include accommodation?

Is flight included if I am not a resident of Cape Town?

Are books included in all courses?

What does Pass and Continue mean?

How long has 2KO International been around?
2KO International was formed and started trading in December 1998.

Is 2KO Certified?
Yes, all trainers have passed the relevant exams they teach and are Certified Instructors. 2KO has been a Microsoft Certified Partner since 1999 and currently holds this accreditation for 2006 - Microsoft Partner number 518200.

Why should I train with 2KO?
2KO has an unbeatable track record. We have been around for almost 10 years, and we have a virtually 100% scoring of "Excellent" feedback from students for many years. Plus all courses are aimed at students who would like to attain certification. Our environment is very conducive to certification studies.

How competitive is your pricing?
2KO prices are amongst the most affordable world wide. Compare us with other training providers. Our standards are very high and we do not compete the the ultra-cheap packages.

How long do I have to complete my course after I book?
When you book a course with us, we would expect you to attend the course on the planned date. If you book for a 4 week course such as MCSD, MCSE or Platinum, you normally have 12 months to complete the course. You can break the course into one week modules with breaks in between, or do 2 weeks at a time. It is very flexible.

What is your cancellation policy?
Courses which are cancelled more than 14 days in advance are refundable. Courses cancelled from 7 to 14 days before the course are 80% refundable. Courses cancelled within 7 days are not refundable at all.

Where are your offices?
2KO has an administrative and sales office in Bath, United Kingdom and a training centre in Hout Bay.

Do you train only in Cape Town?
Yes, our offices are in Hout Bay. But we do offer accommodation and often it is cheaper to fly from Johannesburg, Port Elizabeth or Durban or even from overseas than it is to train in those centres. For corporate and business institutions we offer onsite training packages in Johannesburg, Port Elizabeth, Richards Bay and all coastal areas.

Do you offer part time training?
For students who are unable to make full-time class training, we offer on-line learning courses which you can do at times which suit you. Currently we do not offer part time classes in the evenings or weekends, but this is planned to begin in 2007.

Can I pay by credit card?
Yes, some course pages will have a Buy Now button on the page allowing you to make payment immediately by credit card. For some courses, we can take credit card details and process these payments manually. We add 6% to cover credit card charges to our company.

Can I pay off my course or do I need to pay in full?
Yes, if you have a credit card, you can use your budget facility. Alternatively under certain circumstances you may pay off your course over 3 to 6 months. This needs to be given in writing from 2KO International, and there may be a reduction in benefits with such an arrangement.

Is 2KO an authorized Test Centre?
Yes, 2KO International is an authorized Prometric and VUE test centre. Students can take exams whilst at our centre.

How can I book a course?
You can phone through a booking, send us an email or fax us. All details are on our Contact Page.

Are exams included in my course fee?
With residential courses, Microsoft exams may be included. There are usually conditions attached to these "free exams" so please ensure you meet the conditions for timely payment and understand the pass-fail conditions. Non-Microsoft exams are not usually included. Short courses (two weeks or less) as a rule do not include exams.

Do prices include accommodation?
Not unless stated on your invoice. Packages where accommodation is included will state such on the relevant page of this web site.

Is flight included if I am not a resident of Cape Town?
No, flight is NOT included unless specified as such on the invoice.

Are books included?
Yes, books are included in every course and these books are yours to keep.

What is Pass and Continue?
Pass and continue is where you get exams offered with your package on a pass and continue basis. How this works is as follows:

1) The Pass and Continue must be offered to you in writing as part of your package. It is not automatically included,
and it must be stated on your invoice.

2) You must have completed the training module with 2KO, before booking the official exam. You may book the exam
for the Monday after you finish any module. Our centre is not open on weekends.

3) Once you have completed the training module, you may book an exam and 2KO will pay for your first exam.

4) If you pass, you may book the next exam, provided you have completed the training module. But if you fail,
you must rebook the same exam at your own cost, and pass it before you can book a different exam. Once you
pass the resit for the exam you failed, 2KO will pay again until you fail.

5) The pass and continue has a fixed time period, and is only valid whilst you are on course. Once your course is
     complete, any unused exam fall away. Note there is no refund for any unused exam, as you have NOT
     been charged for these exams. Exams are not transferable to a later date or another student. In cases where
     you split a long course into smaller parts, (eg MCSE 4 week program over 2 x 2 week stints) you may do exams
     of the modules you attended in the first two weeks, when you arrive back to do the next two weeks. If you pass
     all of your core exams (70-290,291,293 and 294) you may then do other elective exams, provided you are still on
     a course package with us.

        Example 1 - You enrol for an MCSE and pay for 6 weeks. After week 1 you have completed 70-290 and book the
                            exam. 2KO will pay for you to take that exam. If you pass, you may book 291 after the 2nd week.
                            After week 4 you have completed the classroom training, and you are staying on to take exams.
                            You may then book for any of the MCSE elective exams once you have passed the four courses you
                            sat in class for.

        Example 2 - You enrol for an MCSE and pay for 4 weeks, but wish to split the course into two week stints.
                             After week 1 you have completed 70-290 and book the exam. 2KO will pay for you to take that
                             exam. If you pass, you may book 291 after the 2nd week, on the Monday (we allow you one day
                             grace). You then leave. You may not do another exam on 2KO account until you return for the
                             second stint of 2 weeks. On arrival you may book exams 290 or 291, as you have already done
                             those modules. After your 2nd stint of 2 weeks, you have the following Monday to book any
                             exams.

6) You may book any exam outside of these rules, at your own expense, as 2KO is an authorized test centre.

7) Exams are not refundable, and have not been charged for. It is an add-on service offered at 2KO's discretion.
There may be times when this offer is not extended to any students, or it may be applicable only to some
students on a given course.

8) You may not transfer your exam to another student, not can you exchange untaken exams for vouchers.

9) If there is any confusion, please contact us for an explanation.