CompTIA 220-902 Courses

CompTIA 220-902 Courses in Cape Town


About this Course
In order to receive the CompTIA A+ certification, you must pass two exams. CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. 2KO delivers cutting-edge IT products in the consulting and business services space, as well as offering top-rated training for various IT vendors. Our internationally recognised courses can be offered either as hands-on full time classes, or as online learning.



Course Contents
Module 1 / Supporting Windows (1)
Windows Operating System
What is an Operating System?
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows Vista
Windows Upgrade Paths
Windows 8.1 Desktop  Windows 7 Desktop

Administration Tools
Control Panel
System Properties
User Account Control
Administrative Tools
Command Prompt and Text Editors
File Structure and Paths
Shut Down
Windows Registry
System Administration Tools

Managing Storage
Partitions and File Systems
Disk Management Tool
Adding Arrays (Dynamic Storage)
Drive Status
Command Line Disk Management
Mount Points and Disk Images
Disk Management

Managing Files
Windows Explorer
Folder Options
Navigating Directories using a Command Prompt
File Management using a Command Prompt
File Management

Managing Applications
Managing Software
Managing Services
Task Manager
Application Management

Module 2 / Supporting Windows (2)
Managing Devices
Configuring Hardware
Device Manager
Display Settings
Sound Settings
Power Management
Print Management
Device Management

Managing Performance
Viewing System Information
Performance Monitor
Reliability and Performance Monitor
Advanced System Properties
System Management Utilities

Maintenance and Backup
Disk Maintenance Utilities
Task Scheduler
Patch Management
Data Backup
Restoring User Profiles
Windows Maintenance Tasks

Installing Windows
Overview of OS Installations
Installation Boot Methods
Preparing the Hard Disk
Completing an Attended Installation
Options for Deploying Windows
Installing Windows
Windows Vista (Optional)
Windows 8 (Optional)

Module 3 / Windows Networking
Configuring Network Connections
Network Card Properties
Establishing Networking Connections
Configuring IP
Configuring Wireless Clients
Establishing Internet Connections
Remote Access Utilities
Network Adapter Properties
Remote Desktop

Securing Network Connections
Configuring the Browser
Network and Host Firewalls
Windows Firewall
Securing SOHO Networks

Configuring Shared Resources
Domains, Workgroups, and Homegroups
Configuring a Homegroup
User and Group Accounts
Managing User Accounts
Configuring Windows Networking Clients
Configuring File and Folder Sharing
NTFS File and Folder Permissions
Printer Sharing
Windows Networking

Virtualization Basics
Purposes of Virtual Machines
Security Requirements
Cloud Computing

Module 4 / Troubleshooting and Security
Troubleshooting PC Operating Systems
Troubleshooting Models
Troubleshooting Procedures
Event Viewer
Windows Error Reporting
Troubleshooting Windows Errors
Event Viewer

Troubleshooting Boot Problems
Windows Boot Process
Advanced Boot Options Menu
Troubleshooting Boot Problems
System Restore
System Recovery Tools
Command Prompt Recovery
Boot Troubleshooting

Threats and Vulnerabilities
Security Fundamentals
Social Engineering
Network Reconnaissance
Network Attack Strategies
Denial of Service

Workstation Security
Digital Security
Security Best Practices
Password and Account Policies
Physical Security
Account and Password Policies

Viruses and Malware
Types of Malware
Malware Symptoms
Preventing Malware Infections
Anti-Virus Software
Security Center and Windows Defender
Anti-Virus Software

Data Security
Data Policies
Data Disposal Methods
Incident Response Policies

Module 5 / Linux, Mac OS, and Mobile OS
Linux and Mac OS
Linux Operating Systems
Linux Commands
Mac OS
Installing and Configuring Linux

Mobile Operating Systems
Android, iOS, and Windows Mobile
Mobile Device Network Connectivity
Mobile Device Synchronization
Troubleshooting Mobile OS Issues

Mobile OS Security
Securing Mobile Devices
Troubleshooting Mobile OS Security
Mobile Device Management and BYOD
Mobile Application Security
Bluetooth and NFC Security

Safety and Environmental Procedures
Local Government Regulations
Electrical Safety
Cable Management and Lifting Techniques
Static Electricity and ESD
Environmental Controls
Power Problems
Disposal and Recycling
Implementing an Anti-ESD Service Kit
Cleaning and Preventive Maintenance

Professionalism and Communication
Customer Service Skills
Communication Skills
Handling Customer Complaints